Ordering

How do I place an order?

Allow 1-3 Business Days for Major Cities & 1 – 4 Business Days For Urban Areas Via Express Post.

Ordering is quick and easy.

  1. Click Register and create an account with us on the top right corner
  2. Locate the Products page
  3. Choose a product, choose your quantity and “Add to cart”
  4. Click the “CART” or “VIEW CART” when you are done and review your order.
  5. Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
  6. Click “PROCEED TO CHECKOUT” when ready.
  7. Review your billing details, shipping details and order details.
  8. Choose “PLACE ORDER” when you are done
  9. Check your email for a confirmation letter and next steps to issue an E-Transfer.
  10. Send your E-Transfer and congratulations! You’ve placed your order.
  11. Allow us 24 hours to process your order and expect delivery in 2-3 business days.

Can I cancel an order?

All orders that have been paid for cannot be cancelled. If an order has been placed and payment has not been sent, our system will automatically cancel this within 72 hours.

Can I make changes to my order after the order has been placed?

For small changes please email [email protected] and our supervisors will assist you. For major changes to the order, please disregard the existing order and place a new one. If payment has been sent and accepted before cancellation no changes can be made.

Why does my order say on-hold?

All orders that have not been paid for are placed on hold. After sending payment, allow 24 hours for payments to be processed and up to 48 hours on weekends & holidays. Once payment has been accepted, orders will be updated to processing and an email should follow shortly that payment has been accepted.

Can I talk to a customer service rep?

For most circumstances we do not take phone calls unless specifically requested. Our customer service representatives are here to help you via email and live chat.

Can I return products?

No, unfortunately, we do not allow product returns. All items purchased are Final Sale. We highly recommend smaller purchases to as a start before committing to bigger purchases. Trying things like our 2-gram purchases or our sample packs is a great way to start!

*Note*
Products differ from batch to batch, not all products will be the exact same when back in stock*

What happens when my product is out of stock ?

If you would not like your product substituted without your consent, please click the contact for out of stock checkbox when completing your purchase.

*Note*
Order may be delayed due to response times. Please be aware we do not issue refunds, only store credit.

What are your shipping fees?

We have a $150 minimum order which includes free shipping via  Xpress Post (1-3 business days). We also offer Purolator Weekend and Purolator Next Day for $50.

What safety and security is offered with my order?

Your order will be handled with care and sealed properly to protect your purchase and privacy.

We offer discreet shipping with packages arriving in nondescript boxes with no markers of what is inside. Also, all products are double vacuumed sealed to ensure the package is smell proof.

How do I set up an account?

  1. Simply Click the Register button on the top right corner or Click Here
  2. Register your email and password(Change display name under > my account once logged in, if you’d like to display an alias)
  3. Update your personal information and shipping address
  4. You’re all set =)